1. Our "Recollect and Fix" Guarantee (No Refunds)

When you commission Wells Electronics Ltd, you are paying for specialist engineering time, diagnostic expertise, and highly technical labour. Because this time and expertise cannot be "returned," we do not issue refunds for completed repair work or diagnostic fees.

2. Warranty on Repair Services

When you choose us to repair your projector or related AV infrastructure, you’re placing your trust in our expertise. To give you complete peace of mind, all repair work is backed by a robust warranty.

2.1. 90-Day Repair Warranty

All repairs carried out by Wells Electronics Ltd are covered by a 90-day warranty, effective from the date you receive your repaired item back at your premises. This warranty applies specifically to the components we have replaced and the labour involved in addressing the original fault.

2.2. Repeat Performance Under Consumer Law

In line with the Consumer Rights Act 2015, our repair services must be performed with reasonable care and skill. If the exact same fault reoccurs within the 90-day warranty period due to a failure in either the parts supplied or our repair execution, you are entitled to a repeat performance of the service. We will carry out the repair again, free of charge, under our Recollect and Fix guarantee.

2.3. Exclusions: What the Warranty Does Not Cover

Our repair warranty is strictly limited to the work performed. It does not cover:

• Subsequent faults completely unrelated to the original repair work.
• Damage caused by user misuse, mishandling, dropping, or improper mounting.
• Damage resulting from external factors such as electrical power surges, fire, liquid ingress, or extreme environmental dust/smoke.
• Units that have been opened, tampered with, or subjected to unauthorised repairs by third parties after our service.

3. Logistics & Transit Liability

We handle heavy, fragile, and high-value projection equipment. Our warranty protocol for the physical movement of these assets is as follows:

• UK & Ireland Customers: If a valid warranty claim is raised, we will arrange and pay for the collection and return of the item from your premises at no cost to you.
• EU & International Customers: Customers located outside the UK and Ireland must bear the outbound postage/freight cost to return the unit to our laboratory. We will cover the cost of the return freight once the warranty repair is complete.
• Transit Damage: If an item is damaged during transit via a courier we have arranged, our transport insurance covers the liability. If you arrange your own transport for a warranty return, you are solely liable for any damage incurred during shipping.

Note: Warranty repairs are placed in a priority engineering queue to ensure they are completed within a reasonable timeframe and without causing undue operational inconvenience.

4. Warranty on Purchased Goods (e.g., Lamps & Filters)

While our primary focus is component-level repair, we also stand behind the physical products and consumables we sell. Where applicable, physical items include a manufacturer’s guarantee in addition to your statutory rights.

Under the Consumer Rights Act 2015, all goods supplied must be of satisfactory quality, fit for purpose, and as described. If these standards are not met, you are entitled to a free repair or replacement. If a replacement is unsuccessful, you may request a refund for the physical goods.

5. Returns Policy for Unwanted Goods (Distance Sales)

If you have purchased an physical item (not a repair service) online or by telephone, your rights are protected under the Consumer Contracts Regulations 2013.

• 14-Day Cooling-Off Period: You may cancel your order for physical goods for any reason within 14 days of receiving them. You then have a further 14 days to return the item to us for a full refund.
• Condition of Returned Goods: You are permitted to handle the goods as you would in a retail shop. However, if your handling goes beyond what is necessary to establish the nature and characteristics of the goods (e.g., installing and firing a projector lamp), and this reduces the item’s value, we reserve the right to reduce your refund accordingly.
• No Restocking Fees: In compliance with UK law, we do not charge restocking fees for consumer returns made legally during the cooling-off period.
• Return Postage: The cost of returning unwanted items is the responsibility of the customer.

6. How to Make a Warranty Claim or Return

To ensure a smooth and traceable process, please follow these steps to return an item or initiate a warranty recollection:

1. Request an RMA Number: Contact our support team to obtain a Return Merchandise Authorisation (RMA) number before sending any items back or requesting a courier. Goods received without an RMA will face significant processing delays.
2. Include Proof of Purchase: Please provide your original repair invoice, job sheet, or a bank statement referencing the transaction.
3. Package Securely: If we are recollecting the unit, you must use appropriate, heavy-duty packaging (preferably the original flight case or manufacturer box) to protect the item during transit.

7. Limitation of Liability

Our liability is strictly limited to the value of the goods or services we have supplied. Under no circumstances are we responsible for any indirect, incidental, or consequential losses resulting from equipment failure, including but not limited to: loss of business, cancelled events, lost revenue, or venue hire costs.

This limitation does not affect your statutory rights as a consumer under UK law.