1. Consumer Rights & Amendments

These Terms and Conditions do not affect your statutory rights under UK or EU consumer protection legislation. If you are a consumer resident in the United Kingdom or a member state of the European Union, you may be entitled to additional rights and remedies under applicable consumer laws. You are encouraged to consult your local Citizens Advice service for further information.

Wells Electronics Ltd reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon being published on this website. Continued use of the website or our services after such changes have been made will be deemed as acceptance of those amendments. You are advised to review these Terms periodically to ensure you are aware of the current provisions.

2. Payment Terms & "No Refund" Policy

Payment for services rendered must be cleared in full before any equipment is dispatched or released back to the customer, unless alternative B2B credit terms have been agreed in writing prior to the repair commencing.

3. Service Limitations & Diagnostic Fees

Wells Electronics Ltd offers free standard diagnostics for most repairs. However, for complex systems (e.g., high-value 3-Chip DLP cinema systems or bespoke electronics), we reserve the right to apply an advanced diagnostic bench fee. If applicable, this fee will be disclosed to you and agreed upon in advance.

Initial estimates provided via email or telephone are based solely on your description of the fault. If, upon physical inspection at our workshop, further internal issues are discovered, we reserve the right to revise the estimate accordingly. You will be contacted to approve any amended quotation before further engineering work is undertaken.

4. Repair Completion & Uncollected Goods

Once we have completed the repair of your equipment and notified you via email or telephone that it is ready for collection or delivery, you will have 90 calendar days to settle the invoice and arrange collection/delivery. If payment is not received within this period, you must contact us in writing explaining the delay and specifying when payment is expected.

If you provide a valid reason, an extension of up to 30 additional days may be granted at our absolute discretion, bringing the maximum holding period to 120 days from the date of the final invoice.

Disposal of Goods: Should your equipment remain uncollected beyond 120 days, and no written agreement is in place, Wells Electronics Ltd reserves the right to dispose of the item to recover storage and engineering costs without further notice to you. Disposal may include environmentally responsible recycling, breaking for parts, or permanent scrapping. We do not offer long-term storage services.

Unrepairable Items: If a device is deemed beyond economical repair, or if you decline to proceed after receiving an estimate, we will retain the unit for a maximum of 90 calendar days. After this period, it may be disposed of appropriately unless prior return arrangements have been made.

5. Repair Guarantee (Workmanship Warranty)

Repairs carried out by Wells Electronics Ltd are covered by a 90-day workmanship guarantee from the date of collection or delivery. This guarantee applies exclusively to the specific fault(s) addressed and components replaced during the repair.

This guarantee does not extend to:

• Unrelated or new faults that may arise after repair;
• Units that have suffered transport damage due to customer-arranged courier networks;
• Devices that have been tampered with, opened, misused, or physically damaged after leaving our facility.

If the exact same fault recurs within the guarantee period, we will enact our Recollect & Fix protocol to reassess the item and carry out further remedial work free of charge.

6. Access and Permitted Use of the Website

You are granted a limited, non-exclusive, and revocable licence to access and make personal, non-commercial use of the content on this website. You may download or print individual pages for your personal reference, provided you do not alter the content or remove any copyright or proprietary notices.

Unless explicitly authorised in writing by Wells Electronics Ltd, you may not:

• Reproduce, distribute, modify, or publicly display any content from this website;
• Use automated systems (such as bots or scrapers) to extract data;
• Mirror or frame the website or any of its content;
• Use any part of the site or its contents for commercial purposes, including price or product comparison;
• Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

7. User Submissions and Online Conduct

Except for personal data protected under our Privacy Policy, any material or information you submit to Wells Electronics Ltd via the website shall be considered non-confidential and non-proprietary. By submitting such content, you grant Wells Electronics Ltd an unrestricted right to use, reproduce, and publish that information for any legitimate purpose.

You are strictly prohibited from submitting any content that is illegal, defamatory, obscene, abusive, discriminatory, or otherwise inappropriate. We reserve the right to remove or edit any submissions which breach these standards.

8. Accuracy and Disclaimer of Warranties

While every reasonable effort has been made to ensure the accuracy of information on this website, Wells Electronics Ltd does not warrant that the content is error-free, complete, or current. All information is provided “as is” and without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, Wells Electronics Ltd shall not be liable for:

• Any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of business, profits, revenue, or data;
• Loss of income due to venue downtime, cancelled events, or staging delays;
• Any claim brought by a third party against the customer;
• Any loss resulting from implementation of recommendations, conclusions, or advice provided by us.

In any event, our total liability in respect of any claim arising out of or in connection with the provision of our services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Force Majeure

Wells Electronics Ltd shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, Internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event that is beyond the control of the party in question.

11. Governing Law & Jurisdiction

These Terms and Conditions, and the relationship between you and Wells Electronics Ltd (whether contractual or otherwise), shall be governed by, and construed in accordance with, the law of England and Wales. Any disputes concerning these Terms, our services, or any matters arising therefrom shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Details & Links

You may create a hyperlink to the homepage of this website, provided the link is not misleading, defamatory, or otherwise harmful to the reputation of Wells Electronics Ltd. You must not use our trademarks or logos without our prior written permission.