Initiate a Repair Request

Provide details about your equipment and its fault. Our engineering team will review your case and provide an estimated diagnostic or repair quote.

Equipment Details & Fault Profile

All fields marked with an asterisk (*) are required.

1 Contact Information

First Name *

Last Name *

Email Address *

Phone Number *

Organization / School Name (If applicable)

2 Equipment Details

Manufacturer / Brand *

Exact Model Number *

Detailed Fault Description *

3 Consent & Submit

Estimate Before Collection

Once you submit this form, our engineering team will review the details and contact you to confirm the fault and provide a repair estimate. We will only request your collection/delivery address and arrange logistics after you approve the estimate.

I consent to Wells Electronics processing my details to arrange collection and provide a quotation. * I accept the Terms and Conditions of Service and confirm I am the owner/agent for this equipment. *

Need Immediate Assistance?

Our technical support team is available during standard business hours.

UK Helpline

+44 (0)333 006 4327

EMEA Helpline

+353 (1) 582 7344

What happens next?

1. Review & Estimate

We review your fault details and contact you with a preliminary repair estimate.
2. Logistics Arranged

Upon your approval, we dispatch our secure courier or provide shipping instructions.
3. Repair & Return

Engineers repair the unit to factory specs and return it with a 90-day warranty.

How to Pack Your Projector for Safe Transit

Do NOT ship without padding.

Projectors are precision optical instruments. Shipments without adequate padding can suffer impact damage to the lens mount, optical block/light engine, fans, and PCB assemblies. Use bubble wrap/foam and fill all voids so the contents cannot move.

To ensure your equipment reaches us securely, please follow these packing instructions carefully.

1. What to Include

Include ONLY:
Projector unit and power adapter (where applicable).

Exclude:
Remote controls, manuals, mounting brackets, HDMI/VGA cables.

2. Preparing the Equipment

Main Unit:
Wrap in multiple layers of bubble wrap or foam.

Removable Lens:
If detachable, remove and wrap separately.

Power Adapter:
Wrap separately to avoid scratches.

3. Boxing & Sealing

Box:
Use a strong, double-walled cardboard box.

Padding:
Fill all gaps; nothing should move when shaken.

Seal:
Use strong packing tape on all seams.

4. Multiple Units

If sending more than one projector, pack each unit in its own separate box.